Car Wars allows you to put car deals together and see where the holes are. You may have a shy salesperson who doesn't know how to handle a direct customer over the phone -- with Car Wars reporting, you can swoop in and help.
Car Wars allows you to put car deals together and see where the holes are. You may have a shy salesperson who doesn't know how to handle a direct customer over the phone -- with Car Wars reporting, you can swoop in and help.
I used to go in and manually assign 100% of sales opportunity calls. Voice Recognition has been a TREMENDOUS help and now I only end up needing to assign about 3 calls a week. It saves me a ton of time.
It's granular-level accountability training. With Agent Performance Reporting, we can go in call-by-call to do praising and coaching for each team member. It's also a great way to see who is engaged and who is not; you can hear which team member needs a pick-me-up and manage accordingly.
Anytime anybody calls me and asks, “Can you help us grow?” I ask them, “Do you have Car Wars?” With all the reporting data in there showing how well your agents are effectively handling phone calls and pinpointing which calls are Sales opportunities that you’ve paid to receive helps you hone in on the phone and master the industry to sell more cars. In automotive, phone leads are THE hottest leads you can have, other than people walking into the dealership.
Monthly our store spends about $90,000 in marketing and advertising for the Sales department, which is why it's so important to know where those calls are going, how they're being handled, and making sure that everything is going where it's supposed to go and being called if not.
Car Wars is the most trusted provider when it comes to anything phone-related. There's no opportunity that goes missed or unseen, and it has a vast amount of tools that help our salespeople get better and help our managers know more of what's happening on a daily basis.
One of the reasons we chose Car Wars was we wanted something that would work with our CRM very simply, and Car Wars integrates perfectly with our CRM.
This is how we're going to become more successful.
Car Wars has been invaluable. There’s no possible way I could work with 35 agents, in 19 departments without having the enterprise or group activity snapshot as well as the transcription…it has been a huge time saver to see at a birds eye view what is happening with the store or a particular agent.
We’ve never had a tool that has improved our numbers so quickly. We’re doubling our number overnight…I realized that Car Wars would give us the tools we needed to minimize our missed opportunities. They gave us the accountability we didn’t have before.
Monthly our store spends about $90,000 in marketing and advertising for the Sales department, which is why it's so important to know where those calls are going, how they're being handled, and making sure that everything is going where it's supposed to go and being called if not.
What I really like about the CRISP Certification program is that it's ongoing. I really feel like we have a partner….this is their entire focus. It's not one and done; it's a partnership and it's been invaluable to us.
I’ve never managed a dealership that sold north of 400 vehicles per month, and I’ve never felt that we had what it takes to clearly understand every morsel of every call that comes into and out of our organization, but Car Wars really has something going here. It provides a wonderful opportunity to not miss a single beat, not miss a single opportunity to sell a car, not miss a single opportunity to connect with our clients.
Car Wars has helped us have an entire working salesforce. It goes beyond the BDC. Everyone is held accountable on the phones. With Car Wars in place, our appointment ratio has gone up tremendously – at least a 50% growth. It’s a huge, huge difference.
I live in Car Wars every day. I’ve got VIN up on one screen and Car Wars up on the other.
Using the Car Wars reporting, we created a scoring system based off of Outbound Call Activity and User Engagement. This has not only driven outbound calling activity across the 7 stores, but has also increased manager follow up calls and made listening to inbound calls a major priority. Over the past year, outbound activity across all stores has gone up 60%!
A lot of our leads come in through our virtual showroom -- the biggest way to drive them to the Sales floor is to get them on the phone. CRISP Certification helps with that because we can see how agents are doing on the phone throughout the whole day. I’d recommend it to any other dealership manager.
On a recent phone call, the caller wanted a specific vehicle we had in stock, so the salesman went over some information with her, but it didn't turn into a hard sale. A soft appointment was set and the customer didn't show up. With Car Wars being able to listen to the phone call and provide me with notes, I didn't have to listen to the entire call; I got the important information and could call the representative directly. We were able to make that car deal just by listening to and acting upon the call. Plus, it was a coaching process at the same time. So we made the car deal and reviewed the call in a group training for other employees to learn from.
Voice Recognition has not only added time back into my day, it’s also reminded my team to focus on proper phone lead management within Car Wars and CRM. I’d absolutely recommend it to any other dealership manager, due to its unparalleled ability to instill accountability among salespeople.
My Car Wars Rep was very informative with explaining the benefits and demonstrating every feature that comes with Car Wars.
Those 4 metrics of CRISP are really, really relevant. It all starts with a Connection.
Before we had Car Wars, it was very challenging to determine how well we were handling the phones, and frankly we were kind of in the dark. After we signed up for Car Wars, it really helped us pinpoint what areas we had to improve in and really made training a lot more effective.
With Car Wars, from a quick shot I can log in and see exactly who they talked to, what they discussed, and what the prospect level of that customer is. We went from 700 appointments a month to 1,000 a month. The nice thing about Car Wars is that it has everything laid out for you so you an quickly find it and find that customer.